Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Skoppum, Vestfold Og Telemark

Not happy

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Travellink - Not happy
Travellink - Not happy - Image 2
Travellink - Not happy - Image 3
Its holes in the wall and very thin Walls so you hear everything the beds Are hard and make sounds and its dirty
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Bent J Yze

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Verified Reviewer

Vores fly fra Montenegro til København blev aflyst den 1 marts. Travellink har ikke givet os besked herom. Vi kunne ikke komme i kontakt med Travellink

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Vores fly fra Montenegro til København blev aflyst den 1 marts. Travellink har ikke givet os...
Vores fly fra Montenegro til København blev aflyst den 1 marts. Travellink har ikke givet... - Image 2
Meget dårlig service. Det er sidste gang at vi køber en rejse hos Travellink Man kan ikke komme i kontakt med Travellink.
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Loss:
$400
Pros:
  • Det var en billig rejse
Cons:
  • Det var umuligt at komme i kontakt

Preferred solution: Full refund

User's recommendation: Tænk dig godt om før du køber en rejse hos Travellink.

Jenny B Tcd

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Verified Reviewer

No invoice on the last booked trip

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Travellink - No invoice on the last booked trip
I never got my invoice for the last trip that I made. The worst is that I really need it to have my money refunded by my employer. I requested the invoice at least 7-8 times via Travellinks app and also via available customer care email but never got any feedback or my invoice. This will be that last time that I book through them.
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Loss:
$350
Pros:
  • Have decent offer of destinations and flights
Cons:
  • Non existent customer service in some aspects

Preferred solution: Deliver product or service ordered

Zaher A Uki

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Verified Buyer
|

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The flight is canceled

Travellink - The flight is canceled
Travellink - The flight is canceled - Image 2
Hello, I have booked a flight ticket for 29.12.2023 from Berlin to Paris and I did not receive the ticket and my account was charged 165.54 It seems that the reservations failed.
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Loss:
$166

User's recommendation: The cuted money

Nelli H

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Verified Reviewer

The worst - even worse than their English

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Travellink - The worst - even worse than their English

Cheaters - I made amendments to my flex tickets yesterday, today theya re calling and charging USD 400 +

Stealing money - that's what they are doing

Bad Indian-like 0% understandable English, my ears are bleeding after talking to then 3 times, when I called the yesterday and two times they called me to say I should pay more for sth I dont't have to

They steel money and their telephones are 45+ minutes not responfding

no chat - not possible to cancel the flight, calling them is not resulting in any customer service

I cannot cancel my tickets now which means, they are not returing any money to me at all

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Loss:
$600
Pros:
  • No pros
Cons:
  • Are awful

Preferred solution: Full refund

User's recommendation: buy directly from airlines

Ade O Lrp

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Verified Reviewer

Scam, u book they come back and give you a higher price

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They are scam, they take your money without issuing ticket, and wont give you ticket or your money back, all scam
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Loss:
$645
Pros:
  • Useless
Cons:
  • Useless

Preferred solution: Full refund

User's recommendation: Don’t try it

Anonymous

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Verified Buyer
| map-marker Charlottenlund, Capital Region

Luggage claim

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Travellink - Luggage claim
Ref luggage claim for 122********. E-mail with proof of additional luggage payment in the airport of Johannesburg sent to you on 20/2/24.
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User's recommendation: Do not recommend this agency

Tamam B

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|

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Verified Reviewer
| map-marker Lebanon, New Hampshire

The flight time was changed and I didn't receive an email

Travellink - The flight time was changed and I didn't receive an email
Travellink - The flight time was changed and I didn't receive an email - Image 2
The flight was from bey to Antalya and then from Antalya to Hannover . The flight starts at 19:50 from lebanon toward Antalya and the passengers arrived to the airport before 3 hours but the flight was already gone
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Loss:
$1377

Preferred solution: Full refund

Jokke J
map-marker Gothenburg Metropolitan Area, Vastra Gotaland

My cancelled flight

An absolutt scam ! Booked a travel with return to same destination. Name is on reservation but by check in it not there. Finding a place to contact (except a chatrobot) is close to impossible. Due to time and nobody answering a new tickets had to be bought. Manage after 3 days to get in contact and a promise was given that Now everything was in order and it should be no problems with return...and a reimbursement for the extra towards...Was it ok ? no ! Since return plane also was full, one of our group had to stay behind and fly out the next day...
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Loss:
$1000
Pros:
  • Good knows
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Stay away as far as possible

Egle J Wdf

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Verified Reviewer

Booking that ís wrong

Travellink - Booking that ís wrong
Hi, i bought tickets from Vilnius - Oslo (return) 23. oktober. Money from my bank account Was deducted. But i didnt get booking number. I saw that it was confirmed, but i didnt get email. My mums flight after two days 23.november. What can i do??? I cant call by number because i dont have booking number.. Please answer as soon as possible or call me +47 9399****
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Loss:
$538

Preferred solution: Deliver product or service ordered

Jonas S Vkp

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Verified Reviewer
| map-marker Elche, Community Of Valencia

I got ripped off plain and simple

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Travellink - I got ripped off plain and simple

I bought a ticket to Copenhagen and back. Since my return was over a month later and the exact date was uncertain I added and paid extra for "Flexible Travel Dates".

So I could adjust the return date once it was known.

When I later tried to make an adjustment to the date of my return flight (a few days before the originally planned date) I was told that this is not possible - as "you would have to make this adjustment before you took your original flight"...

In other words a straight-up scam and false marketing. When I insisted to pursue this I was told to contact the "insurance provider" - who I have never had any dealings with. And told that information on this would be in the "final confirmation" email - which I never received. One option given was to download their app to continue the process - except their app wants practically full control of my phone and geolocation etc!!

Avoid this company at all cost is my recommendation. This is false and misleading advertising in my opinion.

Also note: getting ahold of a person to talk to about this was nearly impossible and required the utmost stubbornness.

Talking to support at the airline that Travellink booked the flight with only confirmed this - they get many calls every day with similar situations. Book directly with the airline is my advice to you.

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Loss:
$99
Cons:
  • Misleading product advertisement
  • Unwillingness to deliver what was ordered and paid for
  • Failure to deliver on the paid for product

Preferred solution: Full refund

User's recommendation: Avoid this company at all costs and spread the word.

Hakan Ukl
map-marker Phanat Nikhom, Chon Buri

Change flight

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I can not change my travel date. Look like i buy wrong ticket. So this mean if i like to stay longer í must buy á new one way ticket?
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User's recommendation: Nothing to say sbout this. Onlu í will not buy ticket again from this company. .next time í use something else. Unbelievable. Would like if i can have refund if i cancel the flight back to Copenhagen. I have nothing more about to say anout travel link. And difficult to get hold if agent. Thought easy to change the ticket because i have buy from this company á lot of flingh tickets. I have nothi g more to say. Going to check another agency. I have notning more to say. Gave á good day. I ncan not funish this 100 symbol os í have really not more to say about this

Kimmy Yxe

Very bad service and no responsibility from the company

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No information about the flight, no information about check in. Inconvenient airplanes. No service at all.
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Preferred solution: xxxx

User's recommendation: Absolutely NOT recommend

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

Anonymous
map-marker Abborrtrask, Norrbotten

Worst elever…

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Worst customer service ever! They canceled our trip without our request! Moreover, we havent received our money back, even though its been over 60 days.
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User's recommendation: Do not use Travellink

Tranae Yyv

Poor refund policy

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Travelink, never again! Even if the flight prices offered is 90% lower than the Airline or other travel agents. I booked a flight through Travelink. Airline company cancelled the flight. I asked for a refund, Travelink refunded the amount, but kept the service fee. Travelink will wrongly charge service fee to customer and not to the airline, who actually did not deliver the service they charge for. What a scam. Thankyou travelink for teaching me lesson that however lucrative the price, I should not use shady, unprofessional websites like yourself to book my travel .
View full review
Loss:
$33
Cons:
  • This company is out there to con you of your money

Preferred solution: Full refund

User's recommendation: NEVER

Anu K Qru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud!!

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Paid for full refund, only got part of it. Worst customer service ever, cannot reach anyone there! This is fraud!
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Loss:
$50
Cons:
  • Non-existent customer service

Preferred solution: Full refund

User's recommendation: Do not book anything from Travellink!!

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